RETURN POLICY
Standard Returns & Exchanges (Non-Vinyl Items)
Returns:
You may return most new, unopened items sold and fulfilled by Dune Altar within 14 days of delivery for a refund. Original shipping charges are non-refundable except where required by applicable law. Customers are responsible for return shipping costs unless the return is due to our error or the item arrives damaged or defective.
Exchanges:
If the item is still available, we're happy to exchange it. Customers are responsible for return shipping of the original item and any additional shipping costs associated with the replacement item, unless the exchange is due to our error or the item is damaged or defective.
How to Request a Return or Cancellation
To request a return, or to cancel an order that has not yet been fulfilled, please use the return or cancellation option available through your customer account, or contact us at [email protected]. We'll provide any necessary instructions for returning your item.
Please package returned items securely, preferably in their original packaging, and include any return authorization information we provide.
Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at [email protected] and include photos or a short video documenting the issue. We'll work quickly to resolve the issue by providing a replacement, refund, or other appropriate remedy.
Vinyl Records
We take great care when packaging vinyl records to minimize damage during shipping. Because records travel through postal and courier networks, minor cosmetic imperfections to the outer packaging—such as slight corner dings or minor seam splits—may occasionally occur during transit. These do not affect the playability of the record and are generally not considered defects warranting replacement or refund.
If your record arrives warped, cracked, unplayable, incorrectly manufactured, or otherwise materially damaged or defective, please contact us at [email protected] with photos or a short video documenting the issue. We'll work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy.
We understand that collectors often have high expectations for the condition of their records. While our policy reflects the realities of shipping vinyl, we're always happy to discuss any concerns. Customer satisfaction is important to us, and we'll do our best to reach a fair solution.
Final Sale Items
Items specifically identified as Final Sale are not eligible for returns or cancellations except where required by applicable law or if the item arrives damaged, defective, or incorrect.
Additional Information
We reserve the right to limit returns or exchanges in cases of excessive or abusive return activity.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
If you have any questions, please don't hesitate to contact us!